DOPRAVNÝ ÚRAD

    COMPLAINTS

    Handling of complaints is dealt with in the Act on Complaints  No. 9/2010 Coll. as amended by later regulations. The complaint definition may be found in Art. 3 and 4 of the above mentioned Act.

    The complaint may be submitted as follows:

    as a letter sent toTransport Authority
    Letisko M.R. Štefánika
    823 05 Bratislava
    Slovakia
    in person (oral submitting is recorded on an internal form F056-A)Internal Control Unit
    Building no. III, 2nd floor, doors no. 21
    M.R. Stefanik Airport
    823 05 Bratislava
    Slovakia
    via fax+421 2 434 203 31 Transport Authority secretary
    +421 2 434 244 86  Filling department
    via e-mailstaznosti@nsat.sk

    The complaint shall contain name, surname, address of permanent residence or temporary residence of the person submitting the complaint. Shall the complaint be submitted  by a legal entity, the complaint must contain business name and registered seat, name and surname of the person representing it.

    The complaint must be readable, understandable   and its  subject  must be clearly stated. The complaint must be signed.

    The complaint submitted via e-mail or fax must be signed with a written signature within five working  days.

    Shall the reclaimant choose to be represented by a representative submitting complaints in his name, official document stating such a fact has to be submitted together with the complaint.

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